Question 1

How long does delivery take?

Accepted Answer

Orders we ship ourselves are usually handed to the courier within 24–48 hours and arrive in 3–7 working days, depending on your city. Partner listings ship on the marketplace's own schedule, shown at their checkout.

Question 2

Can I pay cash on delivery?

Accepted Answer

Yes, cash on delivery is available in the countries where our courier partners support it. If it is unavailable for your address, the checkout page will only show the online payment options.

Question 3

What is the difference between a Cartverse product and a partner listing?

Accepted Answer

A Cartverse product is added to your cart and checked out here — we handle the order, shipping and support. A partner listing is marked 'Affiliate' and sends you to the marketplace that holds the stock; your order, payment and returns are handled there.

Question 4

Can I return an item?

Accepted Answer

Items we ship can be returned within 7 days of delivery if unused and in the original packaging. Start a return by contacting us with your order number. Partner listings follow the return policy of the store you bought from.

Question 5

How do I track my order?

Accepted Answer

Enter your order number on the tracking page. The timeline updates as your order moves from confirmed to processing, shipped and delivered, and shows the courier tracking number once it is dispatched.

Buying guides

Start here: essential Cartverse guides

How to pick the right storefront

Cartverse products vs partner listings

Shipping, duties and delivery times

Tracking an order end to end

Getting the most from coupons

Earning with the affiliate program

Questions our guides answer most